FAQs

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How do I get to the Electric Playbox? 

We are located at Arch 3, 83 Scoresby Street SE1 0XN.  Nearest tubes are Southwark (3mins), Waterloo (10mins) and Borough (10mins). 

What are your opening hours?

Our standard opening hours are:

  • Tuesday 1pm – 9pm
  • Wednesday 1pm – 9pm
  • Thursday 1pm – 10pm
  • Friday 1pm – 10pm
  • Saturday 10am – 9pm
  • Sunday 10am – 9pm
  • Mondays we are closed (except Bank Holidays when we operate a Sunday schedule)

How does pricing work?

We are introducing a flat pricing structure from 4 July, this will revert to our standard peak / off-peak structure in the future. Currently, tickets are £19 for adults and £9 for under 16s

For groups larger than 24 per-Playbox pricing applies, please see large group booking for details

What is the age suitability?

The experience is for ages 8+.  Children under 16 must be accompanied by an adult. There must be at least one adult per Playbox. Younger children are welcome to attend without a ticket, this is not to play but to join your family group. The lighting can be darker whilst playing the Adventures, please be aware of them in there with you! 

What happens if I am late?

Please arrive 10 minutes before your scheduled start time to get checked in and sorted before your Adventure begins. If you arrive after your scheduled start time, we may have to reduce the length of your experience or refuse entry to avoid unduly impacting other customers. We get it, sometimes life happens. If you are running late, please email help@electricplaybox.com or give us a call to let us know and we will do our best to accommodate you.

I have a team of 7 or more- will we all play together?

Groups of 7 or more will be split across multiple Playboxes. Each group of 6 will be in their own Playbox. Your group will not be mixed with others unless you want to.

Are there any physical requirements?

You will be moving around your Playbox as the controller of the game, however our games aren’t too physical and all contained in one pod. Electric Playbox Adventures all contain digital projections which are a source of flickering light. Due to the use of projectors, the interior of this installation is dimly lit. Please talk to a member of staff or email help@electricplaybox.com if you have any questions.

What should I wear?

Please wear sensible footwear; flat shoes or trainers. No open toes or heels. We advise one layer, you may get warm.

How long will it take?

Our Adventures come in two lengths. ‘Mini’ Adventures are approx 30 minutes long and recommended for groups up to 4 people, ‘Full’ Adventures are 60 minutes. Please arrive 10 minutes before your allocated start time.

Will I be put with other groups?

You won’t be put in with another group if you don’t want to. We are on a mission to bring people together, so if you want to join with other groups, we’re happy to accommodate if there is room! Please note that bookings including kids require at least one adult per Playbox.

Can I store my stuff?

We have lockers for small bags and coats, however we do not accept suitcases, large backpacks or bikes inside our unit. Please seek alternative arrangements for storing such items. 

Can I bring my phone with me?

We aren’t going to take your phone off you- remember to tag us when you post! Get ready for some great photo opps in our Playboxes!

My team has 7-24 people in it how do I book?

You can book directly through the website – update the number of Adults and Kids to match your group size and follow the booking flow.

My team is 25 people or larger – how do I book?

Contact us at help@electricplaybox.com and we’ll get you sorted

I am a solo player – can I play?

Yes! Click ‘Book now’ above

Can I take a drink with me? 

No drinks are allowed in Playboxes.

Can I make changes to my booking?

You can amend your own booking and move arrival dates or add guests up to 24 hours before your arrival. You do this via your booking confirmation email. Any further issues email help@electricplaybox.com.

I don’t want to participate, can I watch?

Unfortunately, there isn’t space to watch your friends/family.

I am pregnant, can I play?

Congratulations! Yes you can play if you’re pregnant, but you know your own body best. You will be playing with other people so there is a risk of a knock or a bump. We advise you approach at your own caution.

If I have a disability or access requirements can I still take part in the games?

Most disabilities and access requirements can be accommodated but we want to make sure the games are safe for everyone, so if you’re not sure, get in touch before booking and we can help you figure it out. Electric Playbox Adventures contain digital projections that are a source of flickering light. Due to the use of projectors, the interior of this installation is dimly lit. Please talk to a member of staff or email help@electronictheatre.com if you have any questions. If you have a carer whose help you need to access the experience, please email help@electricplaybox.com

Is there food and drink available?

There is no food / drink at Electric Playbox, however there are some great establishments nearby for some post Adventure refuelling! 

Is drunkenness tolerated?

No. Electric Playbox has a zero tolerance on intoxication.  Any players who are considered to be acting inappropriately or to be intoxicated will be refused entry to the site or may be asked to leave.

My question isn’t listed here

If your question hasn’t been listed here, please email:  help@electricplaybox.com