In line with the UK Government announcement of 31 October 2020, we will close UK-based venues from Thursday 5 November – Wednesday 2 December 2020 inclusive. Our plan will be to reopen to welcome customers from Thursday 3 December (subject to any further updates).
If you have a booking for the period of lockdown and haven’t already contacted us, we will be in touch with you directly by email by Tuesday 3 November but would really love for you to change rather than cancel your booking with us. For those looking to make plans for some post-lockdown fun, we will continue to accept bookings from 3 December 2020 onwards and please be assured that these bookings will be fully flexible and subject to the booking terms laid out below.
If you have any questions in the meantime, please get in touch and we’ll get back to you as quickly as possible. We can’t wait to welcome you back to Electric Playbox very soon!
CHECK-IN IN ADVANCE – check your email the day before arrival and follow the instructions.
BE ON TIME – which means arriving 10 minutes before your scheduled start time.
WAIT FOR INSTRUCTIONS – our team will tell you when to make your way to and from your Playbox and when to approach reception. Please wait for them to confirm to avoid mixing with other groups.
Because of our new staggered start times, it’s important that you arrive for your booking 10 minutes before the allocated start time. This will mean you can be fully briefed and ready to start your experience on time and ensure that there is no crossover between you and another group. If you are running late it will be extremely difficult to slot you in as a result of these measures (as we would usually aim to do).
In our mall locations where we welcome more walk-in traffic, we’ll be very strict in ensuring social distance between groups and ask that everyone wear masks in public spaces per Government regulations.
What if we make a booking and there’s a change in Government policy or we change our mind?
We completely understand that the situation may change in relation to social distancing and that you may also change your mind about visiting. To put your mind at rest, all bookings offer quibble-free cancellation until 24 hours before your visit and, if we can’t be open, you can select a refund or choose to change your date.
Do your plans mean that there will only ever be one customer group in the building at any one time?
No, we are staggering start times so that groups will not meet when they arrive or leave but groups will be present in the building at the same time in Playboxes. However, Playboxes themselves are individual, fully enclosed spaces so there is no crossover between them. We will also limit visits to the toilets to groups on arrival (sorry!).
Can a group play an Adventure while socially distant from each other?
While it is technically possible (there is enough space for a groups to be 2m from each other while standing still in the Playbox) we don’t expect groups to be able to maintain 2m between each member while playing. By their nature, our Adventures encourage moving around the Playbox which would make this almost impossible. As such, groups should be made up of people who do not need to socially distance from each other (based on Government advice).
How can we be sure that Playboxes are fully cleaned between sessions?
We are excited to welcome you back into Electric Playbox and our commitment in reopening is to ensure that we are fully compliant with all C-19 related regulations. We’d rather do too much than too little to ensure that we can offer you the chance to enjoy time with your chosen group in a safe way and this includes a full clean down of our game space.
Do we have to wear masks or other personal protective equipment while playing?
Per Government regulations, you must wear a face covering when you arrive at our venues and until you enter your Playbox. Given that the Playboxes are wholly contained and you are then playing with your own social bubble, you can then remove them (if you wish) to play. You must then put your face covering back on to leave the venue.
What about members of the Electric Playbox team?
The measures we’re putting in place to keep our customers safe are also there to keep our team safe. They are excited to be back open and welcoming guests but – like you – they want to feel comfortable and secure. In addition to remaining at least 2m away from customers, team members will remain at least 2m away from each other throughout their shifts and will have access to hand sanitiser and will wear face coverings.
Is there a car park at Electric Playbox as we’ll be driving?
Is there a place to store bikes at Electric Playbox as we’ll arrive by bike?
Do you think it is safe to travel to visit Electric Playbox?
We are delighted to have opened our venues in a way that is socially responsible and conforms to guidelines, but appreciate there are many other elements to a visit including how you arrive and what you might choose to do afterwards. Ultimately only you can decide when you feel comfortable travelling to visit us and we’ll look forward to welcoming you whenever that is!