Your Gamebox No Location Selected Select

Terms and Conditions

Booking T&Cs

 

CANCELLATION POLICY

 

Tickets can be refunded up to 24 hours in advance of the booking time. You can do this yourself via the manage my booking button on your confirmation email. For cancellations of bookings less than 24 hours away, you will not be entitled to a refund. For further enquiries please contact help@electricgamebox.com 

OPERATIONAL POLICIES

 

Arriving for your experience, and what to bring

Please arrive at least 10 minutes before your scheduled experience start time. if you are late for your scheduled experience start time, we cannot guarantee availability to offer you your selected experience – you may need to select a different, shorter game in this event. 

Once your experience has started, we cannot guarantee we will be able to accommodate latecomers.

We cannot issue refunds for non-arrivals, and we cannot guarantee refunds in the event of severe weather, travel disruption or other external factors.

 

If you or any of your group are running late on the day, please contact us as early as possible on help@electricgamebox.com and we will do our best to accommodate you.

 

A reservation confirmation will be sent to the email address supplied at the time of booking. We recommend that you check-in for your experience before you arrive. Instructions of how to do this will be sent to you in advance, however you may do so on arrival in venue. 

We may require the confirmation email to be shown on arrival.

 Each reservation is valid for one experience at Electric Gamebox. Tickets are available on the door as well as online, subject to availability.

Use of lockers are available free of charge at all of our venues for storage of bags, coats and non-essential items while you are playing – however we cannot guarantee availability, so please consider this when planning your experience.

Electric Gamebox does not accept any liability for loss, damage or theft of your personal possessions while in our venues.

Pricing

Tax is included in all prices listed on our website, prices vary based on length of the experience selected.

We operate peak pricing on weekends (Friday to Sunday) as well as during school and major / public holidays.

We offer General Admission tickets at full price, and a reduced “Junior” price for guests aged 11 or under.

Please check pricing for your chosen venue, game length and date of your experience when booking.

Who can play

We do not offer tickets to guests under the age of 5. 

However,  guests under the age of 5 years are allowed into the Gamebox at their parent or guardian’s own discretion, and only if the full group size (including the under 5) does not exceed 6 per Gamebox. Strollers, pushchairs and other similar items  are not permitted inside the Gamebox, however storage is available at our venues.

 

Guests under the age of 12 must be accompanied by an adult (18+) when playing, and at all times in our venues. Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate.  However, the total number of people in the gamebox must not exceed 6.

Groups of guests aged 11 and under may not be left in our venues unsupervised, and our venue teams reserve the right to refuse entry to such groups, if an accompanying adult is not present.

Our venues are open to guests with a wide range of accessibility needs. 

If you have any questions regarding specific requirements you or a group member have, please contact our Guest Support Service team at help@electricgamebox.com who will be happy to assist you. 

Dogs are not permitted in our venues, with the exception of Guide Dogs.

Guest behaviour in our venues

For the enjoyment of other guests, our venue staff reserve the right to refuse entry to any guests deemed to be intoxicated or behaving inappropriately, and remove guests from the venue for these reasons.  

We will not tolerate any abusive or threatening behaviour towards our staff. 

 No food is allowed to be brought into or consumed in our Gameboxes. 

 Smoking (including e-cigarettes) is strictly prohibited inside.

 No illegal substances may be brought onto the premises at any time.

  

Use of images and recordings from our venues 

Capturing a GIF is a fun part of the experience we offer at Electric Gamebox – these images are displayed in our venues at the end of your game. Please let a member of staff know if you do not wish for your image to be displayed in venue.

By making a booking with Electric Gamebox you agree that any images and video taken of you and your group by us at our venues is the exclusive property of Electric Gamebox and may be used for promotional activities online and in print. If you do not wish Electric Gamebox to use these images and video, please notify us before the day of your event. 

Drinks Service

You will be asked to set up a tab if you wish to order drinks at our venues. In the event of an unpaid tab, we reserve the right to use the card details of the reservation holder to take payment. 

We are licensed to serve alcohol in all of our UK venues* and operate a strict challenge 25 policy.

We reserve the right to refuse service of alcohol to any guest deemed to be intoxicated or behaving inappropriately. 

*Our London Wandsworth venue is operated by Gravity as a Concession and a separate, independently provided drinks service is available.

Corporate Bookings and Party Packages

PLEASE ARRIVE 20 MINUTES BEFORE YOUR SCHEDULED EXPERIENCE START TIME. IF YOU ARE LATE FOR YOUR SCHEDULED EXPERIENCE START TIME, WE CANNOT GUARANTEE AVAILABILITY TO OFFER YOU YOUR SELECTED EXPERIENCE – YOU MAY NEED TO SELECT A DIFFERENT, SHORTER GAME IN THIS EVENT.

ONCE YOUR EXPERIENCE HAS STARTED, WE CANNOT GUARANTEE WE WILL BE ABLE TO ACCOMMODATE LATECOMERS.

We require a 20% non-refundable deposit to book and then the additional balance can be paid up to 14 days prior to your booking. If payment is not made 14 days prior, your booking will no longer stand and you will no longer have a reservation for the time requested. You are able to cancel up to 14 days prior to your booking (if paid in full 80% of the booking will be refunded). Once within the 14 days any amendments made to your booking will not be entitled to a refund.

Please contact Guest Support Service if you have any questions regarding the above at help@electricgamebox.com.

The same operational policies apply as outlined above. 

Kids Parties

PLEASE ARRIVE 20 MINUTES BEFORE YOUR SCHEDULED EXPERIENCE START TIME. IF YOU ARE LATE FOR YOUR SCHEDULED EXPERIENCE START TIME, WE CANNOT GUARANTEE AVAILABILITY TO OFFER YOU YOUR SELECTED EXPERIENCE – YOU MAY NEED TO SELECT A DIFFERENT, SHORTER GAME IN THIS EVENT.

ONCE YOUR EXPERIENCE HAS STARTED, WE CANNOT GUARANTEE WE WILL BE ABLE TO ACCOMMODATE LATECOMERS.

An accompanying adult (18+) must be present in any Gamebox where a Guest aged 11 or under is present.

Accompanying adults are not required to purchase a ticket to supervise guests aged 11 and under in the Gamebox if they do not wish to participate, the full group size may not exceed 6 per Gamebox.

The same cancellation and operational policies apply as above.

WEBSITE T&CS

INTRODUCTION

These terms and conditions apply between you, the user of this website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Immersive Group Gaming Ltd. (trading as ‘Electric Gamebox’), the owner and operator of this Website. Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Electric Gamebox and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Electric Gamebox and accessing the Website in connection with the provision of such services.

 

You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.

 

INTELLECTUAL PROPERTY AND ACCEPTABLE USE

  1. All Content included on the Website, unless uploaded by Users, is the property of Electric Gamebox, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
  2. You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen.
  3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the written permission of Electric Gamebox.

PROHIBITED USE

  1. You may not use the Website for any of the following purposes:
    1. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or enjoyment of the Website;
    2. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
    3. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.

LINKS TO OTHER WEBSITES

  1. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Electric Gamebox or that of our affiliates.
  2. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
  3. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

PRIVACY POLICY AND COOKIES POLICY

  1. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: https://electricgamebox.com/privacy.

AVAILABILITY OF THE WEBSITE AND DISCLAIMERS

  1. Any online facilities, tools, services or information that Electric Gamebox makes available through the Website (the Service) is provided on an as available basis. We give no warranty that the Service will be free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Electric Gamebox is under no obligation to update information on the Website.
  2. Electric Gamebox uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, we give no warranty or guarantee in that regard and all Users take responsibility for their own security, that of their personal details and their computers.
  3. Electric Gamebox accepts no liability for any disruption or non-availability of the Website.
  4. Electric Gamebox reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

LIMITATION OF LIABILITY

  1. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable law.
  2. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
  3. To the maximum extent permitted by law, Electric Gamebox accepts no liability for any of the following:
    • any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
    • loss or corruption of any data, database or software;
    • any special, indirect or consequential loss or damage.

GENERAL

  1. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our rights under these terms and conditions where we reasonably believe your rights will not be affected.
  2. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then current version.
  3. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the terms and conditions.
  4. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will have any right to enforce or rely on any provision of these terms and conditions.
  5. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
  6. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
  7. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

ELECTRIC GAMEBOX DETAILS

  1. Electric Gamebox is a company incorporated in England and Wales with registered number 11241058 whose registered address is 63/66 Hatton Garden, Fifth Floor, Suite 23, London, England, EC1N 8LE and it operates the Website electricgamebox.com. The registered VAT number is 306 2682 17. You can contact Electric Gamebox by email on help@electricgamebox.com.